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FAQ - General

[general] [payment] [account] [connection]

12Voip, what is it?^ top

12Voip is a free program that uses the latest technology to bring free and high-quality voice communications to people all over the world. When you use the free 12Voip software, you can call regular phones in various popular destinations for free* or call at an incredible low rate to any other phone on the planet. You can also call all your online friends (peer-to-peer calls) as long as you like, for free. Just click here to download 12Voip ; the download should take only a few moments depending on your connection speed.

How do I make a call?^ top

For detailed instructions, click here

How do I make free* voip calls?^ top

Just download and install our application. You will be charged nothing if you are calling any land line in one of our free* destinations, or any of your online friends.

Can I forward my calls to other 12Voip users?^ top

Yes you can - the callforwarding option in the client works with phone numbers, but you can also enter a (12Voip) user name.

Can I send Text (SMS) messages with 12Voip?^ top

Yes you can, using your 12Voip client or through the 12Voip website.

Can I use 12Voip with Mac or Linux?^ top

Are you a Mac or Linux users and want to benefit from the cheap 12Voip Rates, we have the solution!

When using Mac or Linux it is possible to use 12Voipby just downloading the FREE Softphone of your choice!

How it works;

-Subscribe to 12Voip.com (with a PC) click here.

-Download the softphone of your choice, we advice the following FREE Softphones;
Mac users; click here.
Linux users; click here.

-Follow the instructions when installing your softphone and use our sip settings (click here for more info.)

-Make cheap calls via 12Voip!

Can I link a DID number to my 12Voip account?^ top

Yes you can, if you use a DID-number supplier you have to forward your DID to: username@sip.12Voip.com

Does 12Voip contain any advertising or spyware?^ top


I want to configure my own SIP device for calling with 12Voip, is that possible?^ top

Sure: Click here for the settings.

How long does my credit last for calls?^ top

At 12Voip, your credit will NOT expire.

What's the deal with the Freedays?^ top

Buying credits entitles you to 90 Freedays (unless stated otherwise). This means you can call all countries in the free* destinations list for 90 days at no costs. When the 90 days are over, you will keep your credit, and the normal rate will be charged for these destinations.

How much will I be charged for my calls?^ top

Nothing! - if you are calling any land line in one of our free* destinations, or any of your online friends.

Calls to all other (PSTN) phone numbers will be charged the applicable tariff for the destination you are calling. Rates are in Eurocents per minute and calls are rounded up to next minute. Apart from that there are no other charges; no subscription, registration, or administration fees!

How can 12Voip keep their rates so low?^ top

We always try to offer the best prices possible and 12Voip constantly aims to negotiate better deals with suppliers to pass this discount on to our customers! By buying in bulk from major carriers and using state of the art technology 12Voip is able to significantly undercut other international call providers. In addition, low overheads and a no frills approach enable our customers to benefit even more.

Can I call a destination not included in your country list?^ top

Unfortunately not at the moment. Only destinations which we are able to offer at discounted rates are included in our destinations list. Therefore, if the country you wish to call is not included in the list, we do not offer it yet. To stay informed of all new destinations and price deals please subscribe to our free newsletter.

Can I get 12Voip in my favorite language?^ top

In the application, select "Tools" -> "Select Language". You can now choose from various popular languages.

Can a company sign up?^ top

Yes, it is possible for a company to sign up. The payment conditions and how the service works is exactly the same as for residential customers.

"Fair use policy (FUP)" what does that mean?^ top

We offer free* calls to various destinations. If you make ordinary use of our services you will generally not be confronted with our Fair Use Policy; we reserve the right however to limit these free* calls if excessive or fraudulent use is suspected. Should you exceed our Fair Use Policy limit you will be charged normal rates for your calls. Please consult our terms of use for details.

How much does it cost for someone to ring my Voip-in number?^ top

This depends on where the other person is calling from and which telephone provider they use. The call should be charged at normal geographic rate (and if ringing from abroad a normal international call to your country) so the caller should check with their own telephone provider how much they charge for normal calls to landlines.

Can I become a local agent for 12Voip ?^ top

Yes, it is possible to become a local agent. In order to be considered as a local agent we require a payment of at least 15 Euros by Western Union, Cashu, Ukash, Bank Transfer or iDeal.

* Login to your MyAccount
* Click in the menu "Become a Local Agent"

PLEASE NOTE: Accounts that have already redeemed vouchers or received moneytransfers, or have done a credit card related payment will NOT get the local agent status. The money deposited on those accounts will NOT be refunded or transferred back to the local agent account where it came from. In this case we advise you to open a new account.

Why am I not in the local agent list anymore ?^ top

Our local agent database only lists active local agents. If you process a new transaction you will automatically be included in the list again.

Why did I lose my local agent status ?^ top

If you haven’t processed any transactions your local agent status will be removed.
You can still use any credit left in your account for personal calls. If you wish to re-apply to be a local agent we require a payment of at least 15 Euros by by Western Union, Cashu, Ukash, Bank Transfer or iDeal. Once we have successfully received your payment of at least 15 Euros you may contact customer services via the feedback option to request your status.